Customer Experience & Success Manager (Remote, Part‑Time)

About the role

We are seeking a Customer Experience Manager / Customer Success Manager to lead initiatives that improve customer satisfaction, engagement, retention, and overall service quality. This part‑time remote opportunity is suited to a relationship‑focused professional who can understand customer needs, coordinate internal teams, and turn feedback into practical improvements.

Key responsibilities

• Develop customer experience and success strategies aligned with business objectives.
• Manage customer journeys and identify opportunities to improve engagement and satisfaction.
• Build strong relationships with customers and understand their evolving needs.
• Monitor customer feedback, satisfaction indicators, retention, and engagement trends.
• Coordinate with sales, product, marketing, and operations teams to address customer needs.
• Support customer onboarding, adoption, and ongoing relationship management initiatives.
• Identify recurring customer issues and coordinate practical solutions with relevant teams.
• Establish processes that improve communication, service consistency, and customer outcomes.
• Prepare customer performance updates and actionable recommendations for management.
• Guide team members and contribute to continuous improvement across customer‑facing activities.

Required profile

• Bachelor’s degree or equivalent in Business, Marketing, Communications, Management, or related field (preferred).
• Minimum 3+ years of professional experience in customer success, experience, account management, or related field (preferred).
• Strong understanding of customer lifecycle management and relationship‑building principles.
• Knowledge of customer engagement, retention, onboarding, and service improvement practices.
• Familiarity with customer feedback and satisfaction measurement methods.
• Proficiency in professional communication and stakeholder relationship management.
• Ability to analyze customer information and translate insights into practical actions.
• Strong problem‑solving, organization, and project coordination skills.
• Ability to collaborate effectively with cross‑functional teams in a remote environment.
• Customer‑focused mindset with strong interpersonal and leadership capabilities.

What we offer

• Flexible part‑time working hours within a fully remote environment.
• Competitive compensation aligned with customer experience and success expertise.
• Opportunities to influence customer engagement and retention strategies across international markets.
• Exposure to cross‑functional projects involving sales, marketing, product, and operations.
• Professional development in customer strategy, relationship management, and service leadership.
• Collaborative environment focused on customer‑centric innovation and continuous improvement.