Reception Supervisor – Automotive Service Department

About the role

We are looking for a professional Reception Supervisor to lead the front‑of‑house team in our Automotive Service Department. Based in Ma'ameer, Bahrain, you will ensure a seamless, premium experience for every client who walks through our doors.

Key responsibilities

• Lead, mentor and supervise the service reception team, handling training, scheduling and performance management.
• Oversee daily reception desk operations to maintain efficiency and professionalism.
• Act as the first point of contact, welcoming customers and managing all enquiries.
• Coordinate vehicle check‑in and check‑out, ensuring accurate documentation.
• Provide timely updates to customers by liaising with service advisors and technicians.
• Resolve customer issues and complaints promptly, escalating when necessary.
• Manage appointment scheduling to optimise workshop flow and reduce waiting times.
• Process payments, maintain records and prepare daily reports.
• Keep the reception area clean, organised and presentable at all times.

Required profile

• 5‑7 years of supervisory or team‑lead experience, preferably in an automotive dealership or premium service environment.
• Bachelor’s degree in Business Management, Business Administration or a related field.
• Strong leadership, interpersonal and communication abilities.
• Excellent organisational, multitasking and attention‑to‑detail skills.
• Calm and effective under fast‑paced conditions.
• Customer‑centric mindset with a passion for service excellence.

Required skills

• Proficiency with Microsoft Office.
• Experience using dealership management software or similar computer systems.