Cashier – Retail Customer Service

About the role

The Cashier is the front‑line ambassador of the store, responsible for generating sales while delivering exceptional customer service. You will support daily operations, maintain visual standards, and ensure a welcoming environment for every guest.

Key responsibilities

• Greet every guest within 5 seconds and provide a friendly, attentive service.
• Accurately take orders, prepare products, and follow the "Always Fresh" procedure.
• Maintain speed of service targets and handle order accuracy using the order monitor.
• Execute service recovery promptly for any guest concerns.
• Keep the front counter clean, organized, and stocked for peak periods.
• Handle cash, credit cards, vouchers and issue receipts, refunds or change correctly.
• Count cash at the start of each shift and ensure adequate change is available.
• Record product temperatures regularly in the Time & Temperature Log.
• Participate in store meetings and adhere to all restaurant policies and sanitation standards.

Required profile

• Friendly and attentive attitude with strong product knowledge.
• Ability to work quickly and efficiently under pressure.
• Good communication skills and ability to handle guest complaints professionally.
• Basic math skills and ability to stand for long periods.

Required skills

• Cash handling
• POS system operation
• Basic arithmetic