Luxury Boutique Store Manager / Fine Jewelry Brand Director

About the role

We are seeking an experienced Luxury Boutique Store Manager and Fine Jewelry Brand Director to lead our boutique operations, strengthen brand positioning, and nurture high‑value client relationships. This part‑time, fully remote role blends boutique management, commercial strategy, client experience, and brand development within a global luxury organization.

Key responsibilities

• Lead boutique operations and maintain exceptional luxury service standards.
• Develop and execute commercial and brand strategies aligned with business objectives.
• Build long‑term relationships with high‑value and VIP clients.
• Drive sales performance, client retention, and new business opportunities.
• Oversee product presentation, merchandising, inventory coordination, and boutique standards.
• Design clienteling strategies and personalized engagement programmes.
• Monitor sales performance, customer trends, inventory activity, and key retail KPIs.
• Coordinate private appointments, product showcases, VIP events, and brand activations.
• Ensure brand messaging and customer interactions consistently reflect luxury positioning.
• Coach and guide boutique and client‑facing team members.
• Collaborate with marketing, operations, product, and senior management teams.
• Support pricing, promotions, commercial planning, and business development initiatives.
• Monitor market trends, competitor activity, and evolving luxury consumer preferences.
• Handle complex client concerns with discretion and professionalism.

Required profile

• 3+ years of professional experience in luxury retail, fine jewelry, premium fashion, hospitality, or a related field.
• Bachelor’s degree or equivalent qualification in Business, Marketing, Luxury Management, or a related discipline (preferred).
• Proven experience managing luxury clients, retail operations, or premium brand activities.
• Strong understanding of luxury customer experience, clienteling, and commercial performance.
• Excellent communication, presentation, negotiation, and relationship‑management skills.
• Strong commercial awareness with an eye for detail and brand consistency.
• Ability to handle confidential client and business information with discretion.
• Leadership, organisational, and problem‑solving abilities.
• Capability to manage priorities effectively in a remote, international environment.

What we offer

• Fully remote, part‑time working arrangement with a flexible schedule.
• Competitive compensation based on experience and responsibilities.
• Opportunity to contribute to luxury retail and fine‑jewelry brand development.
• Exposure to VIP client management, commercial strategy, and brand positioning.
• Collaboration with international teams and premium‑market stakeholders.
• Professional growth opportunities within a globally connected organization.