Valet Supervisor

About the role

To supervise and coordinate valet operations, ensuring the highest levels of customer service, safety, and efficiency while managing valet drivers and maintaining company service standards. The position is based on‑site at Allied Car Rental.

Key responsibilities

• Supervise and lead valet drivers during daily operations.
• Ensure vehicles are parked, retrieved, and delivered safely and efficiently.
• Monitor staff attendance, grooming, performance, and discipline.
• Provide excellent customer service and handle client inquiries, complaints, and special requests professionally.
• Allocate duties and work schedules to valet staff.
• Conduct daily briefings and ensure compliance with company policies and procedures.
• Monitor vehicle movements and maintain accurate records and reporting.
• Ensure assigned parking areas are organized, safe, and operational.
• Train, coach, and evaluate valet drivers to maintain service excellence.
• Investigate and report incidents, damages, accidents, or customer complaints.
• Coordinate with clients, site management, and operations teams to ensure smooth service delivery.
• Ensure all drivers hold valid licenses and comply with traffic regulations and safety requirements.

Required profile

• High school diploma or equivalent.
• Minimum 3 years of experience in valet operations, transportation, hospitality, or fleet management, with at least 1 year in a supervisory role.
• Valid driving license with a clean driving record.
• Strong leadership and team management skills.
• Good English communication skills; Arabic is an advantage.
• Excellent customer service and conflict‑resolution abilities.
• Ability to work flexible shifts, including weekends and public holidays.
• Basic computer skills for reporting and record keeping.