Airport Supervisor - BAH

About the role

Air Arabia is looking for an Airport Supervisor to assist the Airport Manager in managing, monitoring and reviewing daily activities at the station. The role ensures safety, security, on-time performance, efficiency and smooth workflow in line with company policies and regulatory requirements, while maintaining good relations with civil aviation authorities, ground handling agents (GHAs) and ground service agencies (GSAs).

Key responsibilities

• Monitor operational and security functions and supervise briefings, debriefings, ramp, check-in, safety and security, reporting deviations and delays to the Airport Manager.
• Liaise with the Airport Manager, Flight Operations and MCC on AOG, emergencies, technical delays, disruptions and service recovery.
• Report incidents and accidents to the Airport Manager and Head Office, and report dangerous goods incidents to local authorities and headquarters.
• Issue instructions to handling agents, support them in passenger service, and guide them in complex situations.
• Ensure compliance with company policies, procedures and regulations, and report non-compliance.
• Monitor GHAs and GSAs, including performance, payments, meetings and SLAs, and recommend improvements.
• Use delay and performance reports and data analysis to improve customer service and payments.
• Monitor the baggage handling system, trace lost luggage, investigate complaints and compile reports.
• Support Quality Assurance, Safety and Security audits and monitor airport revenue streams such as excess baggage, go-show, wheelchair and seat sales.
• Produce flight handling, disruption, incident, accident and customer complaint reports, and deputize the Airport Manager in their absence.

Required profile

• Bachelor's degree in Management/Administration or equivalent, or a diploma in a related field with work experience.
• 3-5 years of experience in airlines, aviation or GHA in passenger or ground handling; at least 2 years in a supervisory role leading a station team, with low-cost airline experience a plus.
• Good knowledge of IATA, civil aviation authority and regulatory rules on ground handling, and familiarity with SLAs, QA/safety/security/audit procedures and manuals.
• Experience in passenger handling, cargo, ramp, dispatch, DGR or load control.
• Very good English and Arabic, with strong written and verbal communication and reporting skills.

Required skills

• Basic airport safety and security training; IATA Dangerous Goods Regulations, Passenger Handling and Ground Operations Procedures training or certificates are mandatory.
• Proficiency in the Passenger Handling System and Departure Control System (DCS).
• Microsoft Office suite, internet and web search.
• Cost control, compliance and quality assurance certificates are an added value.