Assistant Front Office Manager

About the role

As an Assistant Front Office Manager you will lead the front desk team, ensure seamless guest journeys and step in for the Rooms Division Manager when needed. You will be the face of the hotel, delivering exceptional service and driving guest satisfaction.

Key responsibilities

• Supervise daily shift operations to guarantee smooth guest experiences.
• Resolve guest feedback with empathy and care.
• Model high service standards directly at the reception desk.
• Assist with scheduling, reporting and administrative tasks.
• Coordinate with Housekeeping, Reservations, F&B and maintenance to ensure room readiness.
• Lead the department during the Rooms Division Manager’s absence.

Required profile

• 3–5 years of hotel front office experience, including at least 2 years in a supervisory role.
• Proactive, stress‑resistant and service‑oriented mindset.
• Excellent verbal and written English; additional languages are a plus.
• Availability for rotating shifts, weekends and holidays.

Required skills

• Familiarity with hotel PMS software such as Opera.
• Strong organizational, multitasking and motivational abilities.
• Experience in training and developing front desk staff.

What we offer

• Opportunities for career growth and development within the Radisson Hotel Group.
• Inclusive and diverse workplace with employee resource groups.
• Global and local perks, including special hotel rates worldwide.