Assistant Housekeeping Manager

About the role

The Assistant Housekeeping Manager supports the daily operations of two key hotel departments, ensuring high standards of guest service and operational efficiency. This full-time management position reports to senior leadership and works closely with Front Office, Food & Beverage, Engineering, and Housekeeping teams.

Key responsibilities

• Oversee operations in Front Office and either Food & Beverage/Culinary or Engineering/Maintenance and Housekeeping, ensuring compliance with brand standards.
• Drive guest satisfaction by providing prompt, courteous service and addressing evolving guest needs.
• Implement safety and emergency procedures, maintain OSHA/MSDS compliance, and manage key control and accident-prevention programs.
• Review financial statements, sales reports and budgets to identify cost-saving opportunities and improve departmental performance.
• Schedule staff using the property’s scheduling tool to meet occupancy and service goals.
• Conduct HR activities, maintain appropriate staffing levels, and uphold fair-treatment and open-door policies.

Required profile

• High school diploma or GED with at least four years of experience in guest services, front desk, housekeeping or a related area, OR a two-year degree in Hotel & Restaurant Management, Hospitality, Business Administration or a related field with at least two years of relevant experience.

Required skills

• Proficiency with the property’s scheduling tool.