Business Operations and IT Administrator

About the role

The Business Operations and IT Administrator provides ICT technical support and manages IT services, systems and infrastructure for the British Council in Bahrain. Based in the Manama office, the role reports to the Business Operations Manager and ensures technology operations meet business needs, corporate standards and service level agreements.

Key responsibilities

• Manage ICT infrastructure including LAN, WLAN, PABX, CCTV, access‑control and intruder systems.
• Provide first‑line technical support for hardware, software and site‑specific applications.
• Handle IT procurement, inventory updates and audit trails.
• Rebuild and maintain computers, laptops, printers and classroom equipment.
• Monitor interactive whiteboards, projectors and classroom computers for proper functioning.
• Process tickets through the Professional Services – GSD and D&T teams and ensure compliance with IT policies.
• Assist with incident management, network problem resolution and implementation of updates, patches and changes.
• Support premises management, health‑and‑safety compliance and ministerial visit logistics.

Required profile

• Experience in managing ICT infrastructure and providing user support.
• Ability to maintain accurate inventory records and follow audit procedures.
• Familiarity with health, safety and environmental legislative requirements.
• Strong organisational skills to coordinate premises and ministerial visit support.

Required skills

• LAN/WLAN network management
• PABX system administration
• CCTV and access‑control system operation
• Hardware troubleshooting and repair
• Software installation and configuration
• IT procurement processes
• Ticketing system usage (Professional Services – GSD/D&T)
• Incident management procedures