Call Center Agent

About the role

The Call Centre Agent will manage both inbound and outbound telephone communications, combining sales activities with customer‑service support. This position serves as the primary voice of the company, aiming to create a positive experience for every caller while promoting products or services. The role requires a proactive attitude and the ability to handle multiple calls efficiently.

Key responsibilities

• Answer incoming calls promptly and professionally, providing accurate information to customers.
• Initiate outbound calls to prospective customers to generate sales leads.
• Promote and sell company offerings during phone conversations.
• Resolve customer inquiries and issues, ensuring satisfaction.
• Maintain detailed call logs and follow‑up actions as required.

Required profile

• Self‑motivated individual with high levels of energy and drive.
• Strong verbal communication skills with the ability to build rapport over the phone.
• Ability to stay focused and maintain a positive attitude during high‑volume call periods.

Required skills

• Effective telephone communication and active listening.