Customer Service Officer – Trade Finance

About the role

The Customer Service Officer – Trade Finance will serve as the primary point of contact for clients in Bahrain, handling inquiries related to letters of credit, guarantees and other trade finance products. You will ensure timely, accurate communication through email and phone, while maintaining high service standards.

Key responsibilities

• Respond to customer emails promptly, providing clear status updates.
• Handle inbound calls via the hotline, resolve queries or route them to the appropriate team.
• Address client questions on trade finance products using basic product knowledge.
• Maintain detailed records of interactions, queries and resolutions.
• Follow up on requests to guarantee closure within agreed timelines.
• Coordinate with operations, front‑office and other internal teams to obtain updates and resolve issues.
• Escalate complex or unresolved matters to supervisors or specialised teams.

Required profile

• 5‑7 years of experience in customer service, preferably within trade finance or banking.
• Strong written communication for email handling and good telephone etiquette.
• Customer‑focused mindset with solid problem‑solving abilities.
• Ability to work under pressure and manage multiple queries simultaneously.
• Excellent organisational and time‑management skills.

Required skills

• Proficiency in Microsoft Outlook, Excel and Word.
• Basic knowledge of trade finance products such as letters of credit and guarantees.