Customer Service Representative (Remote)

About the role

This full‑time remote position supports artists and customers of La Pizarra Arte & Cultura. You will answer inquiries via email, chat and social media, ensuring timely, accurate and respectful assistance while upholding the company’s mission of accessible art and culture.

Key responsibilities

• Guide users through account setup and artwork submission processes.
• Troubleshoot platform issues and explain policies, pricing and procedures.
• Monitor customer feedback, escalating technical or complex matters to internal teams.
• Document recurring questions to improve self‑service resources.
• Maintain a welcoming, inclusive experience for all users.

Required profile

• Proven experience in customer‑facing roles such as customer service or community management.
• Excellent written and verbal communication in English; Spanish is a strong plus.
• Strong organizational skills, attention to detail and reliable internet for remote work.
• Ability to handle multiple inquiries simultaneously and stay professional under pressure.
• Interest in art, culture or e‑commerce is highly beneficial.

Required skills

What we offer

• Fully remote work environment.
• Opportunity to contribute to a mission‑driven cultural platform.
• Collaborative team focused on inclusive customer experiences.