Customer Service Senior Officer

About the role

The Customer Service Senior Officer will act as a key liaison between internal teams and external clients, ensuring service level agreements are met and claims are resolved efficiently. This position requires a solid understanding of supply‑chain processes, inventory control, and logistics optimization within a not‑for‑profit environment.

Key responsibilities

• Interpret and apply internal policies and procedures to support business objectives.
• Monitor, collect and analyse raw data to produce reports that aid decision‑making.
• Plan and execute negotiations while safeguarding company and stakeholder interests.
• Optimize inbound and outbound logistics to reduce freight costs and improve operational efficiency.
• Manage warehouse activities, including stock counts, inventory accuracy, space planning and loss prevention.
• Maintain strong relationships with internal and external customers, ensuring SLA compliance and timely claim resolution.

Required profile

• Intermediate proficiency in business acumen, communication, data analysis, and planning.
• Basic knowledge of business planning, inventory management, logistics, and supply‑chain regulations.
• Ability to work with standard office automation tools and equipment.

Required skills

• Inventory management principles and techniques.
• Logistics optimization and fleet management.
• Warehouse management and 5S implementation.