Front Office Agent

About the role

As a Front Office Agent you will be the first point of contact for guests at Mantis eco‑lodges and resorts. You will create a welcoming atmosphere, manage check‑in and check‑out processes and ensure every guest enjoys a seamless stay while supporting the company’s conservation mission.

Key responsibilities

• Greet guests warmly, handle check‑ins and check‑outs efficiently and accurately.
• Manage reservations, room assignments and special requests using the property management system.
• Coordinate with housekeeping and maintenance to prepare rooms and resolve any issues.
• Process guest payments, maintain accurate billing and update guest records.
• Address guest inquiries, complaints and requests promptly, aiming for high satisfaction.
• Prepare daily operational reports on occupancy, arrivals and departures.
• Collaborate with other departments to deliver a memorable guest experience.

Required profile

• Excellent communication and interpersonal skills.
• Professional demeanor with a strong focus on guest service.
• Attention to detail and ability to multitask in a fast‑paced environment.
• Passion for sustainability and conservation initiatives.

Required skills

• Proficiency with a Property Management System (PMS).

What we offer

• Opportunity to contribute to conservation and wildlife preservation.
• Access to sustainable adventure experiences and exclusive rewards.
• Career development within a global hospitality brand.
• Collaborative, innovative team focused on social impact.