General Manager - Barceló Hotel & Residences Bahrain

About the role

Barceló Hotel & Residences Bahrain, a contemporary 4-star property in Manama's Seef District with 195 rooms and suites, is looking for a General Manager. The role oversees all aspects of hotel operations, ensuring high standards of guest satisfaction, financial performance and team development.

Key responsibilities

• Lead, manage and motivate all hotel departments, including front office, housekeeping, food and beverage, maintenance and sales.
• Develop and implement strategic plans to meet financial targets such as revenue growth, cost control and profitability.
• Maintain and improve guest satisfaction through proactive service, prompt issue resolution and continuous improvement.
• Ensure compliance with local regulations, company policies and brand standards.
• Oversee human resources, including recruitment, training, performance management and employee relations.
• Manage hotel budgets, financial forecasts and capital expenditure planning.
• Monitor market trends, competitors and guest feedback to find improvement opportunities.
• Build relationships with owners, suppliers and local community representatives.
• Implement health, safety and security protocols and represent the hotel at industry events and community functions.

Required profile

• Bachelor's degree in Hotel Management, Business Administration or a related field; Master's preferred.
• 7-10 years of progressive leadership experience in hotel operations, with at least 3-5 years as General Manager or Hotel Manager in a 4-star or 5-star hotel.
• Proven financial acumen and track record of meeting budgetary goals and driving profitability.
• Strong leadership, communication and interpersonal skills.
• Fluent English; Arabic or other languages are a significant advantage.
• Ability to work under pressure and manage multiple priorities; understanding of local market dynamics and cultural sensitivities in Bahrain.

Required skills

• Knowledge of front office, F&B, housekeeping and maintenance operations.
• Proficiency in hotel management software (e.g. Opera, Fidelio) and Microsoft Office Suite.
• Analytical and problem-solving abilities, with a focus on strategic planning and execution.