Head of Transaction Banking (Bahrain-based)

About the role

The Head of Transaction Banking leads and develops Bank of Jordan's Transaction Banking business across the Group's markets, with end-to-end responsibility for sales and relationship management, product development, client implementation, digital transaction banking solutions and client services. The role defines and executes the Group's Transaction Banking strategy, drives revenue growth and ensures a consistent, client-centric service proposition.

Key responsibilities

• Lead the Group Transaction Banking strategy, set business plans, revenue targets, profitability objectives and KPIs, and benchmark the proposition against regional and international practice.
• Drive sales across Large Corporates, SMEs, Financial Institutions, Government and Public Sector entities, and partner with Corporate Banking, Institutional Banking, Treasury and others to originate opportunities.
• Lead product development and lifecycle management of Cash Management, Trade Finance, Liquidity Management, Payments, Collections and digital channels, working with Technology, Operations, Risk, Compliance, Treasury and Finance.
• Lead the digital transformation agenda, including online banking, mobile solutions, APIs and host-to-host connectivity, and automate processes and improve straight-through processing.
• Oversee client implementation, governance, milestones, escalation mechanisms and service standards, and deliver a high-quality client servicing model with defined service levels.
• Ensure compliance with regulations, internal policies and the risk framework, working with Risk, Compliance, AML, Legal, Operations and Information Security.
• Manage business performance, budgets, forecasts and profitability, and report regularly to senior management.
• Build and lead a high-performing Transaction Banking team, develop talent and promote collaboration across the function.

Required profile

• Bachelor's degree in Business Administration, Finance, Banking, Economics or a related discipline; MBA, Master's degree or professional qualification preferred.
• Minimum 15 years of progressive banking experience, including at least 10 years in Transaction Banking, Cash Management, Trade Finance, Payments, Liquidity Solutions, Corporate Banking or related areas.
• At least 5 years in a senior leadership or executive role, with proven experience leading Transaction Banking businesses in a major financial institution.
• Demonstrated track record of revenue growth, client acquisition, product penetration and profitability; experience across multiple markets or jurisdictions highly preferred.

Required skills

• Strong knowledge of Transaction Banking, Cash Management, Trade Finance, Payments, Liquidity Management and Digital Banking solutions.
• Strong commercial, product development and innovation capabilities.
• Leadership, stakeholder management, negotiation and client relationship skills.
• Understanding of banking risk, compliance, governance and regulatory requirements.