Housekeeping Supervisor

About the role

We are seeking a passionate and dynamic Housekeeping Supervisor to join our team at Downtown Rotana Hotel in Manama. The role focuses on delivering extraordinary customer service and maintaining high standards of cleanliness throughout the property.

Key responsibilities

• Prepare daily job assignments for Housekeeping Attendants and issue keys and supplies.
• Monitor VIP, Do Not Disturb, Sleep‑Out, and double‑lock rooms and take appropriate actions.
• Attend daily briefings, receive special instructions, and manage check‑outs before reporting rooms as vacant.
• Handle guest special requests and ensure they are fulfilled.
• Inspect cleaned areas using checklists, verify supplies, and report immediate repairs.
• Complete reports and forward lost items to the Lost & Found department.
• Supervise cleaning of guest rooms, corridors, and stairwells.
• Train and support Housekeeping Attendants, advising management on performance.
• Assist with inventory control and ensure proper handling and maintenance of housekeeping equipment.

Required profile

• Diploma or vocational training in hospitality.
• Previous minor supervisory experience within a hotel housekeeping department.
• Strong written and spoken English communication skills.
• Excellent interpersonal, problem‑solving, and cross‑cultural sensitivity.

Required skills

• Computer literacy.
• Experience with the Opera property management system (advantage).