IT Operations Engineer

About the role

We are looking for an IT Operations Engineer to support our internal users, manage IT assets and help strengthen our cybersecurity posture. The role combines basic help‑desk support, device and account provisioning, and participation in security and continuity initiatives.

Key responsibilities

• Maintain an up‑to‑date inventory of devices, user accounts and software licenses.
• Install, configure and troubleshoot software on end‑user devices, primarily Macbooks.
• Provide first‑line technical support, resolving hardware and software incidents.
• Document troubleshooting steps and solutions for future reference.
• Prepare user devices, accounts and licenses based on HR notifications.
• Assist in developing and improving operational procedures for IT asset management.
• Support IT‑related audits and assessments as needed.
• Implement basic cybersecurity measures and help enforce security policies.

Required profile

• A diploma or bachelor’s degree in Computer Science, Engineering, Information Systems or a related field.
• Strong communication, problem‑solving and critical‑thinking abilities.
• Self‑motivated learner capable of acquiring new technical knowledge.
• Prior experience in an IT help‑desk or support role is preferred.

Required skills

• Macbook hardware and macOS administration.
• TCP/IP networking fundamentals.
• Linux operating system usage.
• Firewall configuration and management.
• Enterprise security software familiarity.
• Mobile Device Management (MDM) solutions.