IT Support Officer (Entry-Level)

About the role

We are seeking a dedicated IT Support Officer to ensure the smooth operation of our technology environment. This entry‑level position is ideal for a tech‑savvy individual who enjoys troubleshooting and providing reliable assistance across the organization.

Key responsibilities

• Provide technical support for hardware, software, and system‑related issues.
• Install, configure, and maintain devices and applications.
• Assist with network connectivity and monitor system performance.
• Maintain accurate records of support requests and technical documentation.
• Diagnose and resolve technical issues in a timely manner.
• Collaborate with teams to ensure efficient and reliable IT operations.
• Support the implementation of IT policies and best practices.

Required profile

• Strong problem‑solving and analytical abilities.
• Basic knowledge of computer systems, operating systems, and networks.
• Good communication and customer‑service skills.
• Ability to prioritize tasks and manage multiple requests.
• Eagerness to learn new technologies and develop technical expertise.
• Capability to work independently and within a team.

Required skills

• Hardware support
• Software support
• Network support
• System performance monitoring

What we offer

• Opportunities for professional growth and technical development.
• Supportive and collaborative team culture.
• Exposure to modern technologies and IT operations.
• Continuous learning and skill‑enhancement opportunities.
• Positive and inclusive workplace environment.
• Competitive compensation and comprehensive benefits package.