Personnel Assistant I

About the role

Chenega Analytic Business Solutions (CABS), part of Chenega Military, Intelligence & Operations Support (MIOS), is hiring a Personnel Assistant I in Manama, Bahrain. The role supports the Navy Personnel Command by verifying the identity and eligibility of authorized DoD beneficiaries, issuing DoD identification cards and performing DEERS updates.

Key responsibilities

• Provide face-to-face customer service, acknowledging customers on arrival and answering telephone inquiries
• Verify and issue Common Access Cards (CAC) and Uniformed Service Identification (USID) through DEERS, and act as Verifying Official on the DEERS/RAPIDS terminal
• Assist customers with questions on card eligibility, application requirements and DEERS
• Monitor wait times, return failed or retrieved CACs to DMDC monthly, and handle PIN resets and PKI certificate verification
• Initiate CAC requests and distribute CACs and PINs per the RAPIDS User Guide, verify IDs per HSPD12 and FIPS 201-1, and provide ICA services
• Notify security personnel of any unauthorized or unsafe acts and encourage customer feedback
• Maintain RAPIDS equipment and printers, keep the RAPIDS VPN connected, and complete annual company and customer training
• Assist with monthly metrics reporting, record labor hours daily and perform other duties as assigned

Required profile

• High school diploma or GED
• 1+ year of experience in a customer service environment
• HR background in military personnel or DEEPS/RAPIDS preferred; similar HR experience from the private sector or another federal agency is acceptable
• Ability to pass a Navy background check and maintain a secret clearance, and to obtain the appropriate work visa
• Ability to pass background and drug screening
• Willingness to travel locally up to 10% as required

Required skills

• Proficiency in oral and written communication
• Working knowledge of Microsoft Office (Word, Excel, PowerPoint)
• Working knowledge of standard office equipment
• Ability to multi-task in a high-stress environment and meet deadlines