Receptionist – Luxury Hotel Front Desk

About the role

We are seeking a professional, guest‑focused Receptionist to join the Front Office team at Sofitel Bahrain Zallaq Thalassa Sea & Spa. In this role you will be the first point of contact for our guests, delivering warm, personalized service throughout their stay.

Key responsibilities

• Welcome guests with warmth and professionalism, ensuring a memorable arrival and departure experience.
• Handle check‑in, check‑out, room reservations and guest inquiries efficiently.
• Process payments, maintain accurate guest records and ensure confidentiality of guest information.
• Respond promptly to guest requests and coordinate with other departments to deliver exceptional service.
• Manage telephone calls, emails and guest correspondence in a courteous manner.
• Uphold Front Office standards in line with Sofitel and Accor brand expectations.

Required profile

• Previous experience as a Receptionist or Front Office Agent in a hotel environment.
• Strong customer‑service orientation with a passion for hospitality.
• Excellent communication and interpersonal skills in English; additional languages are a plus.
• Ability to multitask and work efficiently in a fast‑paced setting.
• Flexibility to work shifts, including weekends and public holidays.

Required skills

• Hands‑on experience with Opera Cloud property management system.

What we offer

• Opportunity to work in a 5‑star luxury resort with world‑class amenities.
• Dynamic, multicultural team and continuous learning environment.
• Competitive compensation and benefits aligned with Accor standards.