Rider Engagement Specialist

About the role

The Rider Engagement Specialist will act as the voice of Talabat’s riders, gathering their feedback and designing initiatives that boost satisfaction and reduce turnover. You will work closely with city managers, 3PL partners and internal teams to create a positive rider experience.

Key responsibilities

• Design and execute creative engagement activities such as social, sporting and CSR events at city or country level.
• Plan and monitor budgets, track spend and evaluate the impact of each initiative.
• Track Rider NPS, analyse trends and use insights to shape future programmes.
• Negotiate partnerships for rider benefits (fuel discounts, bike servicing vouchers, meal discounts, etc.).
• Conduct surveys, focus groups and regular interactions to capture rider needs and issues.
• Share rider sentiment and area‑specific feedback with City Managers and other stakeholders.
• Maintain communication channels between riders, 3PLs and internal teams for continuous two‑way dialogue.
• Oversee smooth off‑boarding processes for departing riders.
• Analyse data continuously and help develop action plans for improvement.

Required profile

• Bachelor’s degree.
• 3–5 years of experience in employee or rider experience roles.
• Proven ability to own projects and deliver results.
• Strong interpersonal, written and spoken communication skills in English and Arabic; Urdu is a plus.
• Experience managing large groups of blue‑collar staff.

Required skills

• Proficiency with Google Workspace (Docs, Sheets, Slides, Forms).