Specialist Vendor Operations - Key Accounts

About the role

Talabat, part of the Delivery Hero Group, is looking for a Specialist Vendor Operations professional to join its team and focus on growing its Local Shops (non-food vertical). The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq. The role supports regional and local operations teams and works closely with market vendors.

Key responsibilities

• Support regional and local operations teams to improve operational metrics and set vendors up for success.
• Track operational processes and performance across markets, including new vendor onboarding, catalog audits, inventory integrations and picker performance.
• Support local markets with processes and initiatives outside of routine tasks, track compliance of BAU processes, and provide performance analytics, opportunity sizing and market projects.
• Review performance daily and monitor inventory and price updates, resolving issues so goods are available at the right price.
• Create basic processes such as device allocation and uniform ordering.
• Collaborate with market vendors on best practices and lessons learned, and carry out daily checks with limited support to ensure local processes are followed.

Required profile

• 2+ years of experience in an operational role.
• Strong vendor operational knowledge and understanding of grocery operations.
• Ability to document processes and guidelines, work with data and highlight key insights.
• Confident solving minor issues efficiently, knowing when to escalate and proposing documents or changes to mitigate problems.
• High ownership and a keenness to learn.