Automotive Service Advisor

About the role

The Automotive Service Advisor acts as the primary liaison between customers and the workshop, ensuring a seamless service experience from vehicle reception to hand‑over. This role combines strong customer service with technical knowledge to recommend appropriate maintenance, prepare accurate estimates, and coordinate repairs.

Key responsibilities

• Welcome customers, conduct consultations, and record vehicle details, mileage, service history and reported concerns.
• Prepare accurate service estimates, quotations, repair orders and invoices, obtaining customer approval for any additional work.
• Coordinate with technicians, parts, warranty and finance teams to ensure timely diagnosis, repair and parts availability.
• Provide customers with regular updates on repair status, costs, and any changes to completion times.
• Follow up after service completion to confirm satisfaction, address concerns and promote future maintenance visits.

Required profile

• Diploma or Bachelor’s degree in Automotive Technology, Engineering, Business Administration or related field (preferred).
• Previous experience as an Automotive Service Advisor or similar customer‑facing after‑sales role.
• Strong understanding of vehicle mechanical, electrical and diagnostic systems.
• Excellent communication, negotiation and relationship‑management skills.
• Ability to work in a fast‑paced workshop environment and manage multiple vehicles simultaneously.

Required skills

• Proficiency with Dealer Management Systems (DMS) and workshop management software.
• Experience using CRM platforms and POS systems.
• Familiarity with automotive service applications.
• Competence in Microsoft Word and Excel.
• Knowledge of vehicle diagnostics and maintenance procedures.