Call Center Agent

About the role

The Call Center Agent handles both inbound and outbound telephone interactions, combining sales initiatives with customer service support. This position is ideal for individuals who thrive in a fast‑paced phone environment and enjoy building relationships with callers.

Key responsibilities

• Answer incoming calls and initiate outbound calls to prospective and existing customers.
• Promote products or services during calls, aiming to achieve sales targets.
• Provide accurate information and resolve customer inquiries in a courteous manner.
• Maintain detailed call records and update relevant systems after each interaction.

Required profile

• Self‑motivated with a high level of energy and drive.
• Excellent verbal communication and the ability to build rapport quickly over the phone.
• Comfortable handling both sales conversations and service‑oriented queries.

Required skills