Client Advisor – Luxury Fashion Retail

About the role

As a FENDI Ambassador you will deliver an elevated, luxurious customer journey, introducing clients to the brand DNA and building lasting loyalty. You will be responsible for meeting and exceeding individual and store sales targets while representing the brand’s values.

Key responsibilities

• Lead individual sales and achieve performance targets and KPIs.
• Engage in upselling, cross‑selling and multiple selling across all product categories.
• Provide outstanding service in line with company guidelines.
• Strengthen customer relations and nurture a loyal FENDI customer base using CRM tools.
• Manage customer service quality, ensuring professionalism and a human touch.
• Operate the retail IT system for stock transfers, payments, inquiries and customer database input.
• Support store operations activities.

Required profile

• 2+ years experience in fashion/luxury sales.
• Bachelor’s degree or equivalent preferred.
• Passion for retail and fashion trends.
• Excellent communication skills, self‑reliant, friendly and patient.
• Organised, professional and confident.
• Fluent English; additional languages a plus.