Clinical Operations Manager / Medical Laboratory Supervisor

About the role

An experienced and detail-oriented Clinical Operations Manager / Medical Laboratory Supervisor is sought to oversee clinical operations, laboratory activities and healthcare service delivery. The role ensures efficient daily operations, high standards of patient care and laboratory accuracy, manages clinical personnel and ensures compliance with recognised healthcare quality, safety and operational standards.

Key responsibilities

• Oversee daily clinical operations and laboratory activities and develop operational policies, procedures and quality management systems.
• Supervise clinical staff, laboratory technicians, medical personnel and administrative teams.
• Ensure accurate specimen collection, handling, processing, testing and reporting, and monitor performance, accuracy, turnaround times and service quality.
• Implement quality assurance and quality control programmes, including internal and external quality assessments.
• Maintain, calibrate and validate laboratory equipment, and monitor inventory, supplies, reagents, procurement and budgets.
• Ensure compliance with healthcare requirements, laboratory standards, biosafety and infection control practices.
• Coordinate audits, inspections, accreditation and quality improvement initiatives, and investigate incidents, discrepancies and complaints.
• Collaborate with doctors, healthcare professionals and suppliers, develop training programmes and prepare operational reports.

Required profile

• Degree in Medical Laboratory Science, Biomedical Science, Clinical Laboratory Science, Healthcare Management or a related discipline.
• Minimum 5-8 years of relevant experience in clinical operations, laboratory services or healthcare management.
• Proven experience supervising laboratory personnel or managing healthcare operations.
• Strong knowledge of laboratory testing, specimen management, quality assurance and quality control.
• Familiarity with ISO 15189 and laboratory accreditation practices; professional qualifications in laboratory science, clinical operations or quality management are advantageous.

Required skills

• Experience with laboratory information systems (LIS), healthcare management systems and laboratory equipment.
• Leadership, analytical, organisational and problem-solving skills.
• Excellent communication, coordination and stakeholder management abilities.