CRM Representative – Customer Relationship Management

About the role

Zayani Motors is looking for a dedicated CRM Representative to join our growing team in Bahrain. You will be the primary point of contact for customers across multiple sectors, ensuring a seamless and satisfying experience.

Key responsibilities

• Serve as the main contact for customer enquiries, delivering timely and effective resolutions.
• Maintain accurate and up‑to‑date customer data within the CRM system.
• Develop and execute strategies to build long‑lasting client relationships.
• Analyse customer data and feedback to uncover trends and improvement opportunities.
• Collaborate with sales and marketing teams for a unified customer engagement approach.
• Produce regular reports on CRM activities, interactions, and performance metrics.
• Proactively communicate with clients to gauge satisfaction and gather feedback.
• Assist in onboarding new clients, ensuring a smooth transition.

Required profile

• Proven experience in a CRM, customer service, or similar client‑facing role.
• Strong proficiency with CRM software and the Microsoft Office Suite.
• Excellent written and verbal communication skills.
• Customer‑centric mindset with strong problem‑solving abilities.
• Exceptional organisational skills and attention to detail.
• Ability to work both independently and collaboratively.
• Bachelor’s degree in Business Administration, Marketing, or a related field preferred.

Required skills

• CRM software
• Microsoft Office Suite