Customer Service Coordinator

About the role

The Customer Service Coordinator will ensure the smooth operation of the Customer Service Information Desk in a Majid Al Futtaim mall. You will be the first point of contact for visitors, providing directions, information on promotions, and handling enquiries both in person and by phone.

Key responsibilities

• Maintain up‑to‑date knowledge of mall services, amenities, store locations and promotional activities.
• Assist customers at the Information Desk, offering clear directions and answering queries.
• Handle and resolve customer complaints according to established policies and service level agreements.
• Maintain professional relationships with tenants and coordinate issue escalation with security, maintenance and other stakeholders.
• Monitor inventory of desk supplies, report discrepancies and follow finance procedures.
• Execute the Gift Card program and ensure payment handling complies with company policies.

Required profile

• Bachelor’s degree in Business Administration or a related field.
• Minimum 2 years of experience in a customer service environment.
• Strong personal grooming and professional attire standards.
• Excellent communication skills and a courteous, solution‑focused attitude.

Required skills

What we offer

• Opportunity to work with a leading retail and entertainment developer in the region.
• Dynamic, multicultural work environment.
• Career development and training programs.