Customer Service & Logistics Internship

About the role

Join Mondelēz International for a 2‑month internship that blends customer service and logistics. You will support order fulfillment, help customers track their shipments, and contribute to improving operational efficiency.

Key responsibilities

• Respond to customer inquiries via email and phone about order status, delivery schedules, and product availability.
• Assist in resolving basic issues and escalate complex cases to senior team members.
• Maintain accurate customer records and provide timely order updates.
• Track shipments, coordinate delivery updates with carriers, and communicate with warehouse or third‑party logistics providers.
• Verify and process logistics documentation such as shipping labels and proof of delivery.
• Enter data for logistics activities and inventory movements.
• Collect data and prepare basic reports on customer service and logistics performance.
• Support ad‑hoc projects aimed at enhancing customer satisfaction or logistics processes.

Required profile

• Currently enrolled in a Bachelor’s or Associate’s degree program in Business Administration or a related field.
• Proactive, organized, and able to manage multiple tasks in a fast‑paced environment.
• Excellent verbal and written communication skills with a customer‑focused approach.
• Eagerness to identify issues and contribute to solutions.
• Collaborative team player with strong adaptability and quick learning ability.
• Meticulous attention to detail for data entry and record‑keeping.

Required skills