Front Office Supervisor (Arabic Speaker)

About the role

Join Hilton’s vibrant hotel team as a Front Office Supervisor and be the first point of contact for guests. In this role you will lead the front desk crew, ensure smooth check‑in and check‑out processes, and create memorable experiences for every visitor while using your Arabic language skills to serve a diverse clientele.

Key responsibilities

• Lead and supervise the front office team, ensuring all procedures are followed and guest service standards are met.
• Create daily schedules, assign tasks, conduct pre‑shift briefings, and provide on‑the‑spot coaching and feedback.
• Handle guest inquiries and resolve issues directly, supporting team members with complex or escalated situations.
• Monitor lobby traffic, adjust staffing levels in real time, and maintain efficient service flow.
• Drive special projects, departmental initiatives, and ad‑hoc assignments as required.

Required profile

• Passion for delivering exceptional hospitality and creating a welcoming atmosphere.
• Demonstrated integrity, leadership, teamwork, ownership, and a sense of urgency.
• Strong communication skills in Arabic and English.
• Ability to motivate and develop front office staff.

Required skills