Guest Service Executive

About the role

As a Guest Service Executive at Hilton, you will be the first point of contact for our guests, creating memorable experiences from arrival to departure. Your warm welcome and attentive service will embody Hilton’s commitment to hospitality excellence.

Key responsibilities

• Greet guests, complete check‑in, verify details, assign rooms, issue keys, and provide welcome materials or bell service assistance.
• Process check‑out efficiently, verify charges, handle payments, issue receipts, and use the point‑of‑sale system accurately.
• Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information.
• Promote hotel amenities and services through up‑selling techniques to maximize revenue.
• Respond to guest requests, resolve concerns promptly, and manage communications effectively.

Required profile

• A passion for spreading the light and warmth of hospitality.
• Integrity – always doing the right thing.
• Leadership – inspiring others.
• Teamwork – collaborating for the best outcomes.
• Ownership – accountability for results.
• Urgency – focus on the present moment to make a lasting impact.

Required skills

What we offer

• An award‑winning workplace culture recognized by Great Place to Work and Fortune.
• Opportunities for career growth and development within a global hospitality leader.
• A supportive environment that values teamwork, leadership, and personal ownership.