Reservations Agent

About the role

The Reservations Agent will manage booking requests across multiple channels, providing friendly and accurate service to ensure a smooth reservation experience for all customers.

Key responsibilities

• Handle reservation requests via phone, email, online platforms and other communication channels.
• Process new bookings, modifications, cancellations and confirmations while maintaining up‑to‑date records.
• Provide clear information on availability, pricing and services, and follow up on pending inquiries.
• Communicate special requests to relevant departments and ensure company policies are followed.
• Prepare basic reports, monitor booking data and report discrepancies to management.

Required profile

• Fresh graduates or candidates without prior reservations experience are welcome.
• Friendly, patient, responsible and eager to learn.
• Good communication, interpersonal and teamwork skills.
• Attention to detail, ability to multitask and manage time effectively.
• Basic English proficiency and willingness to work flexible hours.

Required skills

• Comfortable using computers and basic office software.
• Ability to communicate clearly with customers and colleagues.

What we offer

• On‑the‑job training and guidance.
• Friendly and professional working environment.
• Career development opportunities and stable long‑term employment.