Sales & Groups Coordinator

About the role

The Sales & Groups Coordinator supports the Director of Sales and Distribution and the wider sales team at The Ritz‑Carlton Bahrain. The role ensures daily quality checks, accurate inventory management and seamless reservation handling for group and individual bookings, adhering to Ritz‑Carlton standards.

Key responsibilities

• Provide administrative support to Sales Executives, Managers and Directors, maintaining an accessible and accurate filing system.
• Track follow‑up work for sales personnel and manage departmental mail and phone coverage (09:00‑17:00).
• Assist in preparing month‑end reports, annual budgets and participate in daily and weekly sales meetings.
• Maintain and store sales‑related collateral and ensure its availability.
• Handle all reservation requests, including FIT, ERS and wholesale, ensuring 100% market segmentation accuracy.
• Update amendments, monitor group activity with the Reservation and Revenue Managers, and communicate special requests to relevant departments.
• Maintain confidentiality of guest information and keep the sales team informed of upcoming and in‑house groups.

Required profile

• Detail‑oriented with a strong focus on quality and adherence to brand standards.
• Excellent organizational and multitasking abilities.
• Effective communication skills for internal and external stakeholders.
• Ability to work collaboratively within a fast‑paced hospitality environment.

Required skills

• MARSHA reservation system
• OPERA (Power of M) property management system