Senior Analyst, B2B Application Support

About the role

This role is responsible for the stable, secure and controlled operation of the bank's Business-to-Business (B2B) application and related corporate digital banking services. It provides end-to-end application support ownership, coordinating incidents, problems, changes and releases, managing technical dependencies and vendors, and ensuring service performance, transaction integrity, resilience, regulatory compliance and documentation.

Key responsibilities

• Act as primary support owner for the B2B application, corporate digital channels, services and technical components.
• Coordinate incident, problem, change and release activities across application, infrastructure, database, integration, network, security, operations and vendor teams.
• Monitor application health, performance, capacity, transactions, payment files, interfaces, APIs, secure file transfers, scheduled jobs, logs and operational controls.
• Lead investigations of production issues, transaction exceptions, file-processing failures and connectivity problems, and coordinate root-cause analysis and corrective and preventive actions.
• Plan and complete patches, platform and database upgrades, vulnerability remediation, certificate renewals and end-of-life actions.
• Coordinate testing, deployment, rollback planning, production readiness and post-implementation validation.
• Maintain application inventories, architecture and interface references, data-flow documentation, runbooks, support procedures, access matrices and recovery documentation.
• Ensure compliance with enterprise architecture, information security, data privacy, change management, audit and regulatory requirements.
• Manage vendor performance, technical support cases, maintenance obligations, service-level commitments and escalations.
• Coordinate business continuity and disaster-recovery testing and provide management reporting on availability, incidents, risks, capacity and technical debt.
• Oversee the release of other non-related technology or applications to support segregation of duties.

Required profile

• Bachelor's degree in Computer Science, Information Technology, Software Engineering or a related field.
• At least 8 years of application support or technology operations experience, including critical enterprise or banking applications.
• Practical experience with B2B or corporate banking applications, payment and file processing, interfaces and APIs, databases, secure connectivity, monitoring and production-incident troubleshooting is preferred.
• ITIL certification preferred; corporate digital banking, payments, integration or application-support certification is an advantage.