Smart Operations Solutions Engineer

About the role

Fives Services Gulf, the Fives service centre for the Middle East with a team of 160 people in Bahrain, UAE and Saudi Arabia, is looking for a Smart Operations Solutions Engineer. The engineer supports the deployment and integration of Fives digital solutions, helping customers achieve operation and maintenance outcomes through onboarding, adoption and proactive monitoring of solution usage. The role acts as a bridge between Operational Technology (OT) and Information Technology (IT).

Key responsibilities

• Onboarding: guide customers through the first steps, support commissioning so the solution matches process realities, and provide training.
• Adoption: ensure customers use the product meaningfully and integrate it into daily operations.
• Customer support: troubleshooting, preventive maintenance, system upgrades and user assistance, remotely and on site; run meetings, workshops, demonstrations and technical presentations.
• Gather and document business and technical requirements and act as the primary technical point of contact.
• Proactive monitoring: spot reduced usage, bugs, low uptime and other risks early, and support real-time monitoring, process automation, predictive maintenance and asset performance.
• Troubleshoot system issues, ensure compliance with cybersecurity, OT security, data governance and business continuity, and maintain technical documentation and standards.
• Value realization: help customers reach their business, operational or financial objectives and follow KPIs to understand underperformance.
• Renewal and expansion: support contract renewals and identify natural upsell and cross-sell opportunities based on delivered value.

Required profile

• Bachelor's degree in Automation, IT, Computer Science or a related field.
• Strong field experience, preferably in aluminium smelting.
• At least 3 years and at most 5 years of relevant experience.
• Advanced user of MS Office.
• Regular regional or international travel and regular on-site presence are required.

Required skills

• SmartCrane technologies
• Data analysis
• Lean management

What we offer

• Competitive compensation package
• Health and life insurance
• Learning and development opportunities
• Gym reimbursement support
• Work-life balance, social events and team activities