Store Manager - Luxury Retail

About the role

Chalhoub Group, a leading partner for luxury across the Middle East with more than 600 stores and 300 brands, is looking for a Store Manager for its Penhaligon's store at Marassi Galleria. The manager drives the store business, builds a base of loyal VIP customers, manages the team and ensures full adherence to the brand's guidelines and store processes.

Key responsibilities

• Represent the brand and communicate its values and philosophy to customers and team members.
• Define, execute and monitor the store action plan to achieve sales targets and KPIs.
• Manage the customer database to build relationships with customers and create future selling opportunities.
• Stay ahead of trends, products and competitors and share feedback with the back-office team.
• Provide a clear vision to the team, recruit, develop and retain talent, and act as a coach using the Group's learning tools.
• Promote an omnichannel mindset, clienteling and the brand's e-commerce activities, and recruit new clients into loyal VIPs.
• Ensure sales and operational policies are followed, e-commerce orders are fulfilled within SLAs, and operating standards (stock replenishment, displays, compliance) are met.
• Use technology tools such as the Clienteling app, OMS and WhatsApp Business, and maintain healthy floor coverage by analysing traffic data.

Required profile

• Minimum of 2 years in a supervisory role in beauty retail.
• Strong English communication skills.

What we offer

• Learning and development opportunities and internal mobility.
• A competitive benefits package including healthcare and child education contribution.
• Remote and flexible working policies and employee discounts.