System Administrator

About the role

This System Administrator position covers end-user support, server and cloud administration, and security configuration within a Microsoft-centric environment. The role requires about five years of experience in system administration or IT infrastructure support.

Key responsibilities

• Resolve end-user inquiries, incidents and service requests through ManageEngine and other support platforms.
• Troubleshoot hardware, software, operating system and connectivity issues, and support desktops, laptops, printers and scanners.
• Install, configure and maintain Windows OS and business applications, and handle software updates, upgrades and patch management.
• Administer Microsoft infrastructure: Active Directory, Microsoft Entra ID, Entra ID Connect Sync Server, ADFS, Exchange Online, Microsoft 365 and SharePoint Online.
• Monitor system performance, availability and capacity, and analyse logs and alerts to find issues early.
• Manage server and endpoint environments, MFA and SSO, and SAML integrations with enterprise apps.
• Maintain digital certificates, support DLP and compliance, and assist with vulnerability remediation and security hardening.
• Support Microsoft Defender and endpoint security controls.

Required profile

• Bachelor's degree in Information Technology, Computer Science, Computer Engineering or a related field.
• 5 years of experience in system administration, IT infrastructure support or a similar role.
• Proven experience supporting enterprise Microsoft environments, server administration, cloud technologies and technical troubleshooting.

Required skills

• Windows Server, Active Directory, Entra ID, ADFS, Exchange Online, Microsoft 365, SharePoint Online, Microsoft Teams, Microsoft Intune, Microsoft Defender for Endpoint, SQL Server (basic to intermediate)
• Endpoint management, patch management, backup and recovery, networking fundamentals (TCP/IP, DNS, DHCP, VPN, routing, switching)
• SAML, MFA, DLP and security compliance; Azure Application Proxy / reverse proxy preferred
• Preferred certifications: AZ-104, SC-300, SC-200, ITIL Foundation, CompTIA Network+, CompTIA Security+