Analyst, .NET Application Support

About the role

This role is responsible for the stable, secure and controlled operation of the bank's assigned .NET applications and related services. It provides end-to-end application support ownership, coordinating incidents, problems, changes and releases, managing technical dependencies and vendors, and ensuring service performance, resilience, regulatory compliance and documentation requirements are met.

Key responsibilities

• Maintain agreed availability, performance and service levels for assigned .NET applications and supporting services.
• Manage critical incidents, recurring problems and production risks within agreed timelines.
• Maintain application ownership records, support documentation, monitoring controls and recovery procedures.
• Reduce recurring incidents and operational risk through root-cause analysis, preventive remediation and controlled technical improvements.
• Act as primary support owner and coordinate incident, problem, change and release activities across application, infrastructure, database, integration, security and vendor teams.
• Monitor application health, performance, capacity, scheduled jobs, interfaces, APIs, logs and operational controls.
• Lead investigations of production issues and ensure corrective and preventive actions are completed.
• Plan and complete patches, framework upgrades, vulnerability remediation, certificate renewals and end-of-life actions.
• Coordinate testing, deployment, rollback planning, production readiness and post-implementation validation.

Required profile

• Bachelor's degree in computer science, information technology, software engineering or a related field.
• At least 8 years of application support or technology operations experience, including critical enterprise or banking applications.
• ITIL certification preferred; Microsoft certification for .NET, Azure, application development or cloud operations is an advantage.

Required skills

• Practical experience with .NET applications, web services and APIs, SQL databases and Windows-based environments is preferred.
• Experience with monitoring and incident troubleshooting is preferred.