Café Supervisor/Manager

About the role

We are a customer‑focused café seeking an experienced Supervisor/Manager to lead our team and ensure smooth daily operations. You will be the point of contact for staff, customers, and suppliers, driving quality service and profitability.

Key responsibilities

• Oversee all daily café operations, guaranteeing efficient service and high product standards.
• Supervise, train, and motivate staff, creating schedules and assigning tasks.
• Monitor sales, KPIs, service quality, and customer satisfaction metrics.
• Maintain inventory levels, place orders, and coordinate with suppliers.
• Handle customer enquiries and complaints professionally.
• Manage POS transactions, cash handling, and produce daily reports.
• Ensure compliance with food safety, hygiene, and company standards.
• Support promotional initiatives to boost sales and profitability.

Required profile

• Previous experience in café, restaurant, hospitality or F&B management.
• Strong leadership, communication and problem‑solving abilities.
• Good knowledge of café operations, customer service and inventory control.
• Professional appearance, positive attitude and flexibility to work shifts, weekends and public holidays.
• Fluent command of English.

Required skills

• POS system proficiency

What we offer

• Dynamic work environment with a focus on quality and teamwork.
• Opportunities for professional growth within the café sector.