Call Center Agent

About the role

The Call Center Agent handles both inbound and outbound telephone interactions, combining sales initiatives with customer service support. This position requires a highly motivated individual who can maintain a positive and energetic demeanor while engaging with diverse callers.

Key responsibilities

• Answer incoming calls and initiate outbound calls to promote products or services.
• Provide accurate information, resolve customer inquiries, and address complaints professionally.
• Follow established scripts and sales guidelines to achieve daily and weekly targets.
• Document call details and update customer records in the CRM system.
• Monitor performance metrics, adhere to quality standards, and continuously seek improvement.

Required profile

• Self‑motivated with high levels of energy and drive.
• Strong verbal communication skills and the ability to build rapport over the phone.
• Excellent listening abilities and attention to detail.
• Resilience under pressure and capacity to handle multiple calls efficiently.
• Positive attitude and willingness to meet sales and service objectives.

Required skills