Call Centre / Receptionist

About the role

Euro Motors is looking for a professional and motivated Call Centre / Receptionist to provide excellent customer service, manage incoming calls and handle administrative tasks. The role suits someone with strong communication skills, a friendly demeanour and the ability to manage several priorities in a fast-paced environment.

Key responsibilities

• Answer and direct incoming calls professionally and courteously, giving callers information on company services and products.
• Maintain a clean and organized reception area.
• Assist with administrative tasks such as data entry and filing.
• Manage staff scheduling and appointments.
• Handle customer inquiries and resolve issues promptly.
• Collaborate with other departments to ensure smooth communication and service delivery.
• Perform additional duties as assigned by management.

Required profile

• Bachelor's degree; a certification in office management or customer service is a plus.
• Proven experience in a call centre or receptionist role is preferred.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Team player with a positive attitude and a commitment to customer service.

Required skills

• Proficiency with office equipment and computer software, including the MS Office Suite.