Customer Contact Advisor – CRM – Salmabad

About the role

The Customer Contact Advisor will manage inbound and outbound calls as well as digital interactions through WhatsApp, social media and mobile apps. You will provide accurate information, qualify leads, create sales opportunities and support customers throughout their journey, ensuring a positive brand experience.

Key responsibilities

• Handle phone calls and digital communications, delivering repair/service cost estimates and scheduling appointments.
• Qualify digital leads, create sales opportunities, cross‑sell and upsell products and services.
• Advise customers on maintenance, service campaigns, recalls and manufacturer recommendations.
• Work on customer retention and win‑back strategies while resolving complaints.
• Maintain up‑to‑date customer records in the CRM system and generate progress reports.
• Meet department targets, KPIs and adhere to quality, EHSQ and company procedures.

Required profile

• Diploma in Management, Marketing or a related field.
• 1–3 years of experience in customer service, call‑center operations or a similar environment.
• Hands‑on experience with CRM systems and data management.
• Strong communication, problem‑solving and multitasking abilities with high attention to detail.
• Ability to work under pressure while meeting performance targets and maintaining confidentiality.

Required skills

• Proficiency with CRM software.
• Strong knowledge of Microsoft Office applications.