Operations Manager - Ready-Mix Concrete

About the role

The Operations Manager oversees and manages day-to-day operations of ready-mix concrete operations, including batching plants, production, maintenance, workshops, fleet management, procurement and material stock control. The role ensures operational efficiency, cost optimisation, quality compliance, customer satisfaction and adherence to HSE standards, while leading and developing departmental teams.

Key responsibilities

• Oversee daily operations of batching plants, ice plants, workshops, fleet and production facilities, and run preventive and planned maintenance to minimise downtime
• Monitor plant, vehicle and equipment performance, coordinate repairs and improve productivity and costs
• Implement and monitor HSE policies, conduct risk assessments, toolbox talks and HSE training, and take part in HSE committee meetings
• Ensure compliance with the Quality Management System, investigate quality failures and implement corrective actions
• Act as operational contact for site and project managers, coordinate concrete deliveries, manage customer complaints and oversee large pours
• Monitor raw material stock, inventory levels, purchasing costs and supplier performance, and ensure compliance with procurement policies
• Oversee workshop administration, maintenance records and reporting, prepare monthly maintenance and performance reports, and manage GPS truck tracking
• Take part in annual budgeting and capital expenditure planning, evaluate equipment replacement needs and recommend new plant and vehicles
• Reduce operational expenditure, establish departmental KPIs and maintain coordination with other departments and senior management

Required profile

• Minimum 10 years of relevant experience in operations, production or industrial management
• Minimum 5 years in a supervisory or management position
• Proven experience managing ready-mix concrete operations, including batching plant production, fleet and maintenance
• Experience in workshop supervision, equipment maintenance, procurement, inventory and cost control
• NBOSH General Certificate in Occupational Health & Safety or equivalent preferred; technical, engineering, mechanical or operations management qualifications an advantage

Required skills

• Strong leadership, people management and decision-making abilities
• Good knowledge of HSE procedures
• Operational planning, organisation and time management