Residence Guest Service Agent

About the role

The Guest Service Agent works from the Residential Lobby and Front Drive, providing the first and last impression for Four Seasons Private Residences residents. The role involves greeting residents by name, handling luggage, and delivering orientation and personalized services.

Key responsibilities

• Greet residents and guests, assist with luggage transport and deliveries.
• Provide orientation for new residents and respond to a wide variety of homeowner requests.
• Maintain records of deliveries, manage lobby cleanliness, and support concierge and common‑area services.
• Communicate resident requests to the Residence Concierge and act swiftly in emergencies.

Required profile

• Minimum 1+ year experience in bell or guest services within a hospitality environment.
• High school education or equivalent; valid driver’s license.
• Ability to work flexible schedules, including nights, weekends and holidays.
• Physical ability to stand 8 hours per shift and lift/push 50‑100 lb.

Required skills

• Proficiency in English (reading, writing, speaking).
• Strong interpersonal and presentation skills.
• Ability to use various IT systems for basic functionality.