Zain Youth Contact Center Agent

About the role

Zain is hiring youth agents for its contact center. The purpose is to assist customers by answering and responding to their inquiries, questions and complaints with courtesy and professionalism, helping to achieve the company's customer service objectives.

Key responsibilities

• Answer inbound calls and assist customers with specific inquiries
• Build customer trust in Zain's services and products and provide personalized service
• Treat every person with respect, follow instructions and take responsibility for your actions
• Work as part of a team to meet performance metrics
• Help customers with issues and escalate them to management appropriately
• Study new product descriptions and take part in training
• Identify improvements in complaint and service request handling and give feedback to product owners
• Perform other related duties as assigned

Required profile

• University student (2nd year and above); experience is a plus
• Able to work full time on a shift basis
• Good verbal communication, listening skills and telephone etiquette
• Language abilities: English and Arabic; Urdu is a plus
• Basic computer skills (Microsoft Office)