Customer Experience Associate

About the role

Calo is seeking enthusiastic Customer Experience Associates to be the primary point of contact for its growing user base. You will help customers navigate the app, resolve issues, and ensure a delightful experience that aligns with Calo’s mission to make healthy eating easy.

Key responsibilities

• Respond to customer inquiries via live chat and phone, providing accurate and timely solutions.
• Build rapport with customers from the first interaction, ensuring satisfaction throughout their journey.
• Onboard new users, guiding them through Calo’s features and meal‑plan setup.
• Demonstrate empathy and collaborate with internal teams to resolve complex issues.
• Deliver a “wow” experience by exceeding expectations and following up on feedback.
• Collect and communicate customer feedback to relevant departments to drive process improvements.

Required profile

• Fresh graduate or 1‑3 years of experience in a customer‑service role.
• Excellent verbal and written communication skills in English and Arabic.
• Fast typing speed and strong problem‑solving mindset.
• High empathy, calm under pressure, and a people‑oriented attitude.
• Ability to organize time efficiently and work on a shift basis.

Required skills