Customer Experience Manager

About the role

Al Faisaly SC is seeking a remote Director to lead the club’s strategic direction and operational performance. This senior position will shape long‑term goals, align sporting and business functions, and ensure sustainable growth while representing the club with partners and governing bodies.

Key responsibilities

• Define and execute strategic plans that support competitive success.
• Oversee budget planning, resource allocation, and financial performance.
• Coordinate with executive leadership, coaching staff, and administrative teams to set priorities and monitor KPIs.
• Manage projects end‑to‑end and supervise policy implementation across the organization.
• Communicate with stakeholders, sponsors, and partners, maintaining the club’s reputation.
• Provide regular progress reports to senior stakeholders and the board.

Required profile

• Proven strategic leadership and organizational management experience.
• Background in sports management or a comparable industry.
• Strong financial, analytical, and risk‑assessment capabilities.
• Excellent communication and collaboration skills for remote team coordination.
• Track record of leading change and implementing efficient processes.
• Bachelor’s degree in business administration, sports management or related field; advanced degree is a plus.
• High ethical standards, commitment to fairness and inclusion.

Required skills

What we offer

• Full‑time remote work with flexible scheduling.
• Opportunity to influence the strategic direction of a professional football club.
• Collaborative environment with executive leadership and international stakeholders.