Customer Support Coordinator
Confidential · Îles Amwaj
وصف الوظيفة
About the role
We are looking for a Customer Support Coordinator to handle customer queries, complaints and order processing across multiple communication channels. The role requires calmness under pressure, strong product knowledge and the ability to collaborate with internal teams.
Key responsibilities
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Respond promptly to inquiries via phone, email and other channels.
- Acknowledge and resolve customer complaints, escalating when necessary.
- Process orders, modifications, forms and requests accurately.
- Coordinate with colleagues, collection agencies and legal teams for outstanding payments and case follow‑up.
- Identify new sales opportunities, upsell and cross‑sell residential products.
Required profile
- Fresh graduate with a degree in Business Management, Commercial or a related business field.
- Ability to handle a high volume of calls and emails daily.
- Strong analytical, problem‑solving and time‑management skills.
- Patience and attentiveness when dealing with frustrated customers.
Required skills
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Confidential
Îles Amwaj
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