Duty Manager

About the role

As a Duty Manager you will lead hotel operations when the Front Office Manager is away, ensuring every guest experiences the warmth and light of hospitality. You will act as the point‑of‑contact for guests, staff and the property, maintaining high standards of service, safety and performance.

Key responsibilities

• Oversee daily hotel operations, including front desk, staffing, room inventory and policy compliance.
• Deliver an upbeat, friendly attitude to all guest interactions, promptly addressing inquiries and resolving issues.
• Support other departments by covering bell service or front desk duties during breaks or high‑volume periods.
• Conduct regular walkthroughs to assess safety, security and service quality, taking corrective action as needed.
• Monitor guest satisfaction metrics, identify trends and implement improvements.

Required profile

• A passion for spreading the light and warmth of hospitality.
• Integrity and a commitment to doing the right thing.
• Leadership qualities that inspire and develop team members.
• Team‑oriented mindset that drives collaborative outcomes.
• Strong sense of ownership, accountability and urgency.